Mason Vance rarely visited one of his hotels without warning. Normally, management knew days in advance, which meant polished floors, rehearsed greetings and department heads conveniently waiting in the lobby.
This time, nobody at the Grand Crest Hotel in San Antonio knew he was coming.
Guest satisfaction had been slipping while operating costs continued to rise, and Mason wanted to see the property before anyone had time to prepare for him. He entered alone through a side entrance and had barely crossed the lobby when he noticed a teenage girl near the restaurant doors…. Continue Reading ⬇️